Privacy policy

Last Updated: 28th January 2025

At Broxbourne Interiors, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

Personal Data: Name, email, phone number, and company details collected via contact forms or direct communication.
Website Usage Data: IP addresses, browser details, and browsing behaviour, collected via cookies and analytics tools.

2. How We Use Your Information

We use your data to:

Respond to enquiries and provide our services.
Improve our website, products, and services.
Send marketing updates, where consent has been given.

3. Legal Basis for Processing

We process your data under the following bases:

Contractual Obligation: To fulfil agreements or respond to service requests.
Legitimate Interests: For website improvement and direct marketing (within GDPR limits).
Consent: For any non-essential marketing activities.

4. Cookies and Tracking

Cookies are small files stored on your device to enhance your experience.
Types of cookies we use include:
- Necessary Cookies: Ensure core functionalities of the website.
- Analytical Cookies: Help us understand site performance and user behaviour.
- Marketing Cookies: Used to display relevant advertisements.

You can manage cookie preferences in your browser settings. Visit our [Cookie Policy] for more information.

5. Data Sharing

We will only share your personal information:

With third-party service providers essential for business operations (e.g., website hosting).
When legally required to comply with regulations.

6. Data Security

We implement strict measures to protect your data, including:

Secure servers and encryption protocols.
Regular monitoring for vulnerabilities and threats.

7. Retention Policy

We retain personal data only as long as necessary for the purpose it was collected. Specific retention periods include:

Customer enquiries: Retained for up to 12 months.
Project-related data: Retained for 7 years for compliance purposes.

8. Your Rights

Under the GDPR, you have the right to:

Access Your Data: Request a copy of the data we hold.
Rectify Inaccurate Data: Ask us to update or correct your data.
Delete Your Data: Request deletion where data is no longer necessary.
Restrict Processing: Limit how your data is used.
Data Portability: Receive your data in a portable format.
Withdraw Consent: Opt-out of marketing communications.

To exercise your rights, contact us at:
Email: info@broxbourneinteriors.co.uk
Phone: 01992 309 546

9. Third-Party Links

Our website may include links to external sites. We are not responsible for their content, security, or privacy practices.

10. Changes to the Privacy Policy

We reserve the right to update this policy. Changes will be posted on this page.

11. Contact Us

If you have any questions or concerns about this policy or your data, please get in touch:
Email: info@broxbourneinteriors.co.uk
Phone: 01992 309 546